{"id":1695,"date":"2019-12-04T14:20:41","date_gmt":"2019-12-04T13:20:41","guid":{"rendered":"http:\/\/www.johannawikberg.com\/test\/?p=1695"},"modified":"2020-06-03T12:28:50","modified_gmt":"2020-06-03T10:28:50","slug":"formation-qualite-accueil-medical","status":"publish","type":"post","link":"https:\/\/www.johannawikberg.com\/en\/2019\/12\/04\/formation-qualite-accueil-medical\/","title":{"rendered":"Hospitality in a medical center"},"content":{"rendered":"<p><\/p>\n<h6>Talking about customer delight, is usually linked to hospitality industry, spas and luxury retail. Never, or nearly never to care. But patients are more and more demanding of experience. Thay ask for more than quality of treatments and techniques, they need positive emotion.<\/h6>\n<div class=\"slate-resizable-image-embed slate-image-embed__resize-right\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"https:\/\/media.licdn.com\/dms\/image\/C5612AQEpWyvaXn0FBg\/article-inline_image-shrink_1500_2232\/0?e=1576108800&amp;v=beta&amp;t=bgYwCEQYD0mlXOiUzRDKZ4bvgU50HQfnhSP9oS8m34o\" alt=\"Johanna Wikberg - Consultante en Excellence - Formation \u00e0 l'Excellence en entreprises et cabinets m\u00e9dicaux.\" width=\"298\" height=\"298\" data-media-urn=\"\" data-li-src=\"https:\/\/media.licdn.com\/dms\/image\/C5612AQEpWyvaXn0FBg\/article-inline_image-shrink_1500_2232\/0?e=1576108800&amp;v=beta&amp;t=bgYwCEQYD0mlXOiUzRDKZ4bvgU50HQfnhSP9oS8m34o\" \/><\/div>\n<p>I was happy to coach this week the whole team of a dental clinique towards excellence : dentists, assistents, and receptionists, about 20 persons alltogether who participated with a lot of enthusiasm and motivation in several rollgames and workshops. I will have the pleasure to see them again at the end of the month in order to follow up the actions we have decided together and to enhance their key skills to perform a better welcome.<\/p>\n<p>It was an incredible experience to share my 20 years of experience in UHNWI client relationship and domestic staffing selection with a medical team.<\/p>\n<p>More info? Get in touch.<\/p>","protected":false},"excerpt":{"rendered":"<p>Talking about customer delight, is usually linked to hospitality industry, spas and luxury retail<\/p>\n","protected":false},"author":2,"featured_media":1746,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[68],"tags":[],"class_list":["post-1695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-formation-dexcellence"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hospitality in a medical center &#8226; JOHANNA WIKBERG<\/title>\n<meta name=\"description\" content=\"Consultante en excellence, Johanna Wikberg accompagne les \u00e9quipes m\u00e9dicales pour perfectionner la qualit\u00e9 d&#039;accueil pour am\u00e9liorer l&#039;exp\u00e9rience patient.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.johannawikberg.com\/2019\/12\/04\/formation-qualite-accueil-medical\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hospitality in a medical center &#8226; 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